Reliable help for home users
R299/monthIdeal for households that want a trusted technical contact for device care, recurring issues, and practical support without starting from zero every time.
Best for home users who want ongoing reliability.
Support Plans
Managed support plans that build on Nexity’s core IT support services.
Support Plans are designed for clients who want more than once-off help. They build on the same service categories used in day-to-day IT support, but package them into an ongoing relationship focused on reliability, preventative care, and faster problem resolution over time.
Built on the core support categories
Repairs, OS maintenance, setup and configuration, network and WiFi support, internet troubleshooting, and ongoing technical assistance.
Practical support for business continuity
R999/monthDesigned for small businesses that need regular assistance across workstations, connectivity, software setup, and day-to-day technical issues.
Best for small teams and office environments.
Broader support for growing teams
R1,999/monthSuited to growing operations that need dependable long-term support, ongoing optimisation, and a provider who can assist across a broader technical footprint.
Best for businesses that need a stronger support relationship.
What The Plans Support
- Repairs and diagnostics when devices develop faults.
- OS maintenance to keep systems stable, clean, and secure.
- Setup and configuration across email, software, peripherals, and workstations.
- Network, WiFi, and internet troubleshooting for homes and small offices.
- Ongoing support, preventative maintenance, and advisory services.
Pricing Model
Once-off work remains available alongside the managed plans.
Standard IT support remains available at R350/hour with a R250 call-out fee. Support Plans are for clients who want an ongoing managed support relationship and the value that comes with consistency and proactive attention.